Smart new phone system to help enhance service
It’s been a long, long wait for the NBN to arrive at our doorstep but now our practice is all hooked up we are able to install the latest phone technology – this significant investment is good news as it’s vastly improved functionality is expected to enhance service and efficiency. We are experiencing a very strong demand for appointments. Our patient services team manage hundreds of calls daily – answering our reception phones can mean we are managing appointment requests or any number of other more demanding scenarios – perhaps a life-threatening emergency or urgent, serious health problem. We sincerely appreciate your polite and respectful requests while our team do their best to provide assistance. The new phone system will be operational from Monday, 4 November 2019.
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