Welcome to the Queen Street Medical Centre – Moruya and Broulee
For over 45 years our practice has provided a comprehensive range of general medical services from our Queen Street medical centre in Moruya and at the Moruya District Hospital – and Broulee.
Our practices at Moruya and Broulee meet the stringent standards of Accreditation set by the Royal Australian College of General Practitioners. Queen Street Medical Centre is committed to providing the highest standards of patient health care and service – underpinned by our practice mission to provide access to appointments for our patients.
Queen Street Medical Centre is a training facility for the ANU Medical School – Rural Clinical School and the University of Wollongong School of Nursing.
Your health is our shared journey
Our philosophy Your health is our shared journey is not just a set of warm fuzzy words – it’s a genuine reflection of over 45 years of dedicated service to our community. In the true spirit of the country practice our doctors continue to take care of the health needs of up to three generations within many of our region’s families. For us – taking care of your health needs is a professional, shared journey based on mutual knowledge and respect.
Our Anti-discrimination Policy
No existing or new patient of Queen Street Medical Centre will be refused access to medical care from a doctor on the basis of their gender, age, religion, ethnicity, sexual preference or medical condition.
At Queen Street Medical Centre our doctors and staff are committed to treating patients with respect, courtesy, compassion and understanding at all times.
Our two general practices are AGPAL accredited – what does this mean?
Being accredited means that our general practices at Moruya and Broulee are committed to a comprehensive program which involves:
You may be surprised to learn that general practice accreditation is a voluntary process – which means not all practices undergo an independent on-site assessment on a regular basis. Achievement of AGPAL accreditation reassures you that our doctors and practice team are committed to providing you with high quality health care in a safe environment.
Our commitment to GP vocational training
For many years our practice has participated in the vocational education and training of GP registrars and overseas trained doctors (OTD) – many of our doctors began their general practice career as either a registrar or an OTD under supervised training with our practice. In this regard, we continue to attract talented and dedicated doctors to our region.
Queen Street Medical Centre is pleased to work with the training organisations who oversee this training – GP Synergy and Rural Doctors Network.
Queen Street Medical Centre GP Partners Dr Les Roberts Thomson and Dr Neil Starmer are accredited to deliver training programmes for the Royal College of General Practitioners (RACGP). Dr Les Roberts-Thomson is an accredited supervisor for the Australian College of Remote and Rural Medicine (ACRRM).
Your personal health information and privacy
Our practice operates in strict accordance with national privacy legislation. Your electronic medical record is securely stored and password protected against unauthorised access. Accredited systems including multiple back-ups, monitoring and firewalls are in place to protect your record. Your medical record is strictly private and confidential and it is a condition of employment that all our staff sign our confidentiality agreement.
- Please understand we are unable to discuss or share any medical information with a third party unless we hold written consent to do so, or unless you are the parent or guardian of a child under 16.
- You are able to view and discuss your personal medical record. If you would like to arrange this, please contact our Business Manager Prue Beckett or Dr Neil Starmer our Privacy Officer
If you require your medical records to be transferred to or from another practice, consent forms are available from our receptionists. For more information download our fact sheet Protecting your privacy at QSMC (see link below) or please ask our receptionist for a copy of our policy “Your privacy at Queen Street Medical Centre” – or download these fact sheets from the Australian Office of the Information Commissioner:
Health information and your privacy
Accessing and correcting your health information
Protecting your privacy at QSMC
Practice Manager – OperationsShelley Pritchett RN
Patient Services Team LeaderMegan Jay
Patient Services – Receptionists and Better Health
- Megan Jay, Jacqueline Van Roy, Criss Higgins,,Vickie Petchell, Lynda Wilson, Jo Watkins, Michelle Silcock, Jo-Anne Davie, Riannon Watling
Nursing Team Leader Ruby Bowler RN
- Ruby Bowler RN, Vivienne White RN, Michael Tilbrook RN, Ellen McCullough RN, Kristy Millikin EN, Oscar Fuller RN, Carmel Elliott RN
Business Manager – QSMC GroupPrue Beckett
Bookkeeper Tina Stephens
Assistant BookkeeperJade Lagudi
Interpreting Service for Non-English Speaking Australian Citizens and Permanent Residents:
Our doctors and our nurses (when working under the direction of the doctor) have access to the Free Interpreting Service provided by the Department of Immigration and Citizenship for permanent residents and Australian citizens who do not speak English and for the English speakers who need to communicate with them.
Should you require this interpreting service please advise our receptionist when making an appointment and we will arrange for this service during your consultation.
Complaints, Feedback and Suggestions
Our Practice Manager, Mrs Shelley Pritchett RN is responsible for to resolving your difficulties and concerns. If you have any problems or complaints with our practice, we encourage you to discuss this with her directly, either in person or in writing.
If you would like to meet our Practice Manager, please ask our receptionist to arrange this for you. For convenience please download and complete this form (see link below). All correspondence should be marked “Confidential” and addressed to the Practice Manager, Mrs Shelley Pritchett RN.
QSMC Patient Complaint Form
For more serious complaints patients may also write to The Health Care Complaints Commission at Locked Bag 18, Strawberry Hills, NSW, 2012.
Medical and Nursing Students – Your consent
Our Practice accepts medical students from the Australian National University Medical School and Nursing Students from the University of Wollongong. Students are integrated into the practice and will often be present at consultations. Your consent is required and our reception staff and your doctor will ask if you agree to the student attending before you meet the student.
Please feel comfortable if you wish to decline having a student present