Our practice operates in strict accordance with national privacy legislation. Your electronic medical record is securely stored and password protected against unauthorised access. Accredited systems including multiple back-ups, monitoring and firewalls are in place to protect your record. Your medical record is strictly private and confidential and it is a condition of employment that all our staff sign our confidentiality agreement.
Our doctors and our nurses (when working under the direction of the doctor) have access to the Free Interpreting Service provided by the Department of Immigration and Citizenship for permanent residents and Australian citizens who do not speak English and for the English speakers who need to communicate with them.
Should you require this interpreting service please advise our receptionist when making an appointment and we will arrange for this service during your consultation.
Our Patient Services Manager, Annie Williams is responsible for to resolving your difficulties and concerns. If you have any problems or complaints with our practice, we encourage you to discuss this with her directly, either in person or in writing.
If you would like to meet our Patient Services Manager, please ask our receptionist to arrange this for you. For convenience please download and complete this form (see link below). All correspondence should be marked “Confidential” and addressed to the Patient Services Manager, Mrs Annie Williams RN.
QSMC Patient Complaint Form
For more serious complaints patients may also write to The Health Care Complaints Commission at Locked Bag 18, Strawberry Hills, NSW, 2012.
Our Practice accepts medical students from the Australian National University Medical School and Nursing Students from the University of Wollongong. Students are integrated into the practice and will often be present at consultations. Your consent is required and our reception staff and your doctor will ask if you agree to the student attending before you meet the student.
Please feel comfortable if you wish to decline having a student present