For over 40 years our practice has provided a comprehensive range of general medical services from our Queen Street medical centre in Moruya and at the Moruya District Hospital – and now at Broulee.
Our two practices at Moruya and Broulee meet the stringent standards of Accreditation set by the Royal Australian College of General Practitioners. Queen Street Medical Centre is committed to providing the highest standards of patient health care and service – underpinned by our practice mission to provide access to appointments for our patients.
Queen Street Medical Centre is a training facility for the ANU Medical School – Rural Clinical School and the University of Wollongong School of Nursing.
Our philosophy Your health is our shared journey is not just a set of warm fuzzy words – it’s a genuine reflection of 40 years of dedicated service to our community. In the true spirit of the country practice our doctors continue to take care of the health needs of up to three generations within many of our region’s families. For us – taking care of your health needs is a professional, shared journey based on mutual knowledge and respect.
No existing or new patient of Queen Street Medical Centre will be refused access to medical care from a doctor on the basis of their gender, age, religion, ethnicity, sexual preference or medical condition.
At Queen Street Medical Centre our doctors and staff are committed to treating patients with respect, courtesy, compassion and understanding at all times.
Being accredited means that our general practices at Moruya and Broulee are committed to a comprehensive program which involves:
You may be surprised to learn that general practice accreditation is a voluntary process – which means not all practices undergo an independent on-site assessment on a regular basis. Achievement of AGPAL accreditation reassures you that our doctors and practice team are committed to providing you with high quality health care in a safe environment.
Our practice operates in strict accordance with national privacy legislation. Your electronic medical record is securely stored and password protected against unauthorised access. Accredited systems including multiple back-ups, monitoring and firewalls are in place to protect your record. Your medical record is strictly private and confidential and it is a condition of employment that all our staff sign our confidentiality agreement.
Jacqueline Van Roy, Criss Higgins, Vicki Petchell, Debra Mason, Robyn Major, Harriot Stansfield, Broulee – Pam Alexander
Our doctors and our nurses (when working under the direction of the doctor) have access to the Free Interpreting Service provided by the Department of Immigration and Citizenship for permanent residents and Australian citizens who do not speak English and for the English speakers who need to communicate with them.
Should you require this interpreting service please advise our receptionist when making an appointment and we will arrange for this service during your consultation.
Our Patient Services Manager, Annie Williams is responsible for to resolving your difficulties and concerns. If you have any problems or complaints with our practice, we encourage you to discuss this with her directly, either in person or in writing.
If you would like to meet our Patient Services Manager, please ask our receptionist to arrange this for you. For convenience please download and complete this form (see link below). All correspondence should be marked “Confidential” and addressed to the Patient Services Manager, Mrs Annie Williams RN.
QSMC Patient Complaint Form
For more serious complaints patients may also write to The Health Care Complaints Commission at Locked Bag 18, Strawberry Hills, NSW, 2012.
Our Practice accepts medical students from the Australian National University Medical School and Nursing Students from the University of Wollongong. Students are integrated into the practice and will often be present at consultations. Your consent is required and our reception staff and your doctor will ask if you agree to the student attending before you meet the student.
Please feel comfortable if you wish to decline having a student present