Your Privacy
Our Policy
Your Privacy
An important part of providing quality health care and service at Queen Street Medical Centre, Moruya and Broulee, is our policy to protect your privacy to ensure we comply with national privacy legislation.
All health information collected and used by our practice at Moruya and Broulee sites is securely stored in a central location and password protected against unauthorised access. Accredited systems including multiple back-ups, monitoring and firewalls are in place to protect your records. All such staff and independent health practitioners, sign our Confidentiality Agreement as a condition of their contract. Please note that some of our staff work remotely.
Here’s what you need to know about our Privacy Policy:
All health information collected and used by our practice at Moruya and Broulee sites is securely stored in a central location and password protected against unauthorised access. Accredited systems including multiple back-ups, monitoring and firewalls are in place to protect your records. All such staff and independent health practitioners, sign our Confidentiality Agreement as a condition of their contract. Please note that some of our staff work remotely.
Here’s what you need to know about our Privacy Policy:
- We require your consent to collect information about you. If you haven't completed and signed the consent form, please request one from our receptionist today.
- You have the right to access the information we have on record about you.
- If you have any concerns regarding how we manage your information, feel free to discuss them with your doctor or a member of our practice staff
- Your information may be used and shared with organisations that assist in enhancing our practice’s administration
How do we use Artificial Intelligence (AI) Scribes?
AI Scribes
Our practice utilises AI scribe tools to help General Practitioners take notes during consultations. These AI scribes, like our current tool, Heidi, utilises audio recordings of your sessions to generate clinical notes for your health record.
Heidi:
Your GP will always seek your verbal consent to use an AI scribe during each consultation, which is documented, and will review the clinical notes generated by the AI to ensure their accuracy.
Heidi:
- – Does not share information outside of Australia
- – Stores the audio file only after transcription is complete
- – Can remove sensitive, personally identifiable information upon request during transcription
- – For more information on Heidi’s privacy policy click here
Your GP will always seek your verbal consent to use an AI scribe during each consultation, which is documented, and will review the clinical notes generated by the AI to ensure their accuracy.
Document Importing
Our practice utilises AI to assist reception staff to import healthcare documents. This helps our receptionists reduce the workload of manually importing documents. Cliniva works in accordance with the Privacy Act 1988, the Notifiable Data Breaches Scheme, the Australian Privacy Principles and any other applicable privacy legislation. CareGP’s privacy can be found here.
Please update your information so we can provide you with the highest-quality health care.
If you need more detailed information about our Privacy Policy, please get in touch with our Patient Services Manager, the Practice Manager, or one of our Practice Principals.
