Some medications, such as pain and sleeping medications, are not available through this service, and in some circumstances, the doctor will decline to provide a prescription in the interests of better care. If this is the case your fee will be refunded and an appointment made when available.
A $22 fee is payable (from 1 June 2021) for repeat prescriptions requested either by phone or in-person. Online script request fees are set out on the site.
If you have any questions please contact our Medical Receptionists
About your vaccines and medications requiring refrigeration – what you must know about storage and delivery
Vaccine storage requires constant maintenance of the ‘cold chain’ to ensure that a potent vaccine is administered to the patient. The ‘cold chain’ is the system of transporting and storing vaccines within the safe temperature range of between 2ºC to 8ºC.
Note: Most vaccines are damaged at 0º C.
We observe the national guidelines - but storage of your personal refrigerated vaccines and medications at our Moruya and Broulee practices is at your own risk.
Our practice policy: Storage of patient-owned vaccines and medications
Our practices – Queen Street Medical Centre Moruya and Queen Street Medical Centre Broulee, take every possible precaution and strictly follow the National Vaccine Storage Guidelines ‘Strive for 5’. However, due to unforeseen circumstances a breach in Cold Chain Management may occur e.g. a power outage. In these circumstances, we are unable to guarantee the viability of vaccines or medications stored in our vaccine fridges.
By choosing to store vaccines in the practice vaccine fridges, the patient must accept they are liable for all costs associated with any loss, should unforeseen circumstances occur.
The practice accepts no responsibility for the patient’s personal storage and method of transport/delivery of their vaccines or medications, prior to these being received at the practice.
In accordance with storage guidelines and this policy, our nurses and doctors have the right to refuse administration of any vaccines or medications believed to have breached the National Vaccine Storage Guidelines ‘Strive for 5’.
Insulating your refrigerated vaccine or medication for delivery
When purchasing your vaccines from a pharmacy you should make prior arrangement to collect your vaccines immediately before your appointment and insulate them to prevent warming.
Most pharmacies supply an insulated disposable bag for transport.
Upon your arrival at the practice please inform the practice staff immediately that you have a vaccine. This will then be labeled with the patient’s name and stored immediately in the vaccine fridge.
*Our practice’s best practice principles are adopted from recognised standards, such as those published by the Australian Commission on Safety and Quality in Health Care and the Commonwealth Department of Health.
Phone: Our phones are open from 8.30am – 4.45pm Monday to Friday. Click here to call one of our practices
Online: Book your appointment online anytime from the Home or Meet your doctors page. Cancellations and fees: Please contact us at least 24 hours prior to change/cancel your appointment. Patients failing to cancel/attend their appointment incur a $50 or $65 fee.
If you believe the matter is urgent or serious, please tell our receptionist immediately. Experienced receptionists and registered nurses are also ready to help you in the first instance. For advice after hours: The GP helpline is available on 1800 022 222 or please attend the Moruya District Hospital for more urgent problems, phone 02 4474 2666.