We have introduced a service for you. Your clinicians use Heidi, an AI note-taker, to write the clinical notes. You may hear this referred to as an AI medical scribe. Using Heidi means less time spent typing and more time focusing on you.
It's safe and secure, and you can ask to see what Heidi writes. You'll love the difference it makes to your care experience, but if you prefer not to have Heidi in the room, let your clinician know at the start of the session.
It's safe and secure, and you can ask to see what Heidi writes. You'll love the difference it makes to your care experience, but if you prefer not to have Heidi in the room, let your clinician know at the start of the session.
How does it work?
Heidi is a helpful tool that allows your clinician to focus entirely on you during your visit while still allowing them to capture medical information accurately, ensuring a comprehensive and precise record of your care.Do I have to give consent?
Your consent is essential. We ask all clinicians to obtain permission before using Heidi, and you can withdraw your consent at any time.Who has access to my medical information?
Only your clinician! Heidi is compliant with the Australian Privacy Principles and the Privacy Act. Our information management systems are ISO27001 accredited for data security. Your data protection is our top priority.Where is my data stored?
All data is encrypted, securely and confidentially stored on servers located within Australia to comply with local jurisdiction requirements.How is my data used?
Our approach to data collection is threefold:- Be Transparent: We clearly explain how we use your data in our Privacy Policy and Terms and Conditions.
- Limit Collection: We only collect data essential for providing you with our services or enhancing Heidi's effectiveness.
- Ensure Security: We restrict the disclosure, retention, and use of your data, ensuring it is safeguarded.
Our commitment ensures that every piece of information collected has a clear purpose, either to deliver the product you love or to improve Heidi's performance and accuracy.
