Our Policy

Your Privacy

At Queen Street Medical Centre, we prioritize your privacy and strictly adhere to national privacy laws. This commitment is crucial for delivering quality health care and services at our locations in Moruya and Broulee.
All health information we collect and use is securely stored in a central, password-protected system to guard against unauthorized access. We have implemented accredited systems with multiple backup monitoring and firewalls to safeguard your records. Additionally, every staff member and independent health practitioner agrees to our confidentiality terms as part of their contract.

Here's what you need to know about our privacy policy:

We require your consent to collect information about you. If you haven't completed and signed the consent form, please request one from our receptionist today.

You have the right to access the information we have on record about you.

If you have any concerns regarding how we manage your information, feel free to discuss them with your doctor or a member of our practice staff.

Your information may be used and shared with organisations that assist in enhancing our practice's administration.

How do we use Artificial Intelligence (AI) Scribes?

Our practice utilises AI scribe tools to help General Practitioners take notes during consultations. These AI scribes, like our current tool, Heidi, utilise audio recordings of your sessions to generate clinical notes for your health record. Heidi:
- Does not share information outside of Australia;
- Stores the audio file only after transcription is complete;
- Can remove sensitive, personally identifiable information upon request during transcription.
Your GP will always seek your verbal consent to use an AI scribe during each consultation and will review the clinical notes generated by the AI to ensure their accuracy.

Please update your information so we can provide you with the highest-quality health care.

If you need more detailed information about our Privacy Policy, please get in touch with our Patient Services Manager, the Practice Manager, or one of our Practice Principals.