About us
Our shared path: Celebrating the strength of collaboration
Welcome to the Queen Street Medical Centre in Moruya and Broulee. For more than 55 years, our practice has proudly offered a comprehensive range of general medical services right from our welcoming Queen Street Medical Centre in Moruya, Broulee, and at the Moruya District Hospital.
We take great pride in maintaining the high standards of accreditation set by the Royal Australian College of General Practitioners at both our Moruya and Broulee locations.
The dedicated team at Queen Street Medical Centre, including our independent doctors, is wholeheartedly committed to delivering exceptional healthcare, making it easier for our patients to access timely appointments. We are committed to providing high-quality care to all, regardless of gender, age, religion, ethnicity, sexual orientation, or medical condition. We strive to create a warm, welcoming, and inclusive environment for all.
We take great pride in maintaining the high standards of accreditation set by the Royal Australian College of General Practitioners at both our Moruya and Broulee locations.
The dedicated team at Queen Street Medical Centre, including our independent doctors, is wholeheartedly committed to delivering exceptional healthcare, making it easier for our patients to access timely appointments. We are committed to providing high-quality care to all, regardless of gender, age, religion, ethnicity, sexual orientation, or medical condition. We strive to create a warm, welcoming, and inclusive environment for all.
Education and Training
Additionally, we are honoured to serve as a training facility for the ANU Medical School – Rural Clinical School and the University of Wollongong School of Nursing, reinforcing our commitment to education and the future of medical care.
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Our Guiding Philosophy
Our guiding philosophy, "Your health is our shared journey," truly encapsulates over five decades of heartfelt service to our community. In the spirit of genuine country practice, we take pride in caring for the health needs of multiple generations within many of our local families. We view your health as a collaborative journey grounded in knowledge and mutual respect.
Our Anti-Discrimination Policy
We firmly uphold our Anti-discrimination Policy, ensuring that every patient—new or existing—receives the care they deserve, regardless of gender, age, religion, ethnicity, sexual orientation, or medical condition. Our team at Queen Street Medical Centre dedicates itself to treating everyone with respect, compassion, and understanding, always striving to create a warm, welcoming, and inclusive environment for all.
Protecting your privacy: Feel safe and informed every step of the way
At our practice, we are committed to safeguarding your privacy and operate diligently within national privacy legislation. Your electronic medical record is securely stored with password protection to ensure only authorised personnel can access it. We utilise accredited systems equipped with multiple backups, robust monitoring, and reliable firewalls to maintain the integrity of your information. Your medical record is treated with the utmost confidentiality, and every dedicated team member signs a confidentiality agreement as part of their employment.
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Our policy for your privacy
Our policy for your privacy
We want to empower you to view and discuss your medical record whenever possible. If you're interested in scheduling a time, please get in touch with our friendly Patient Services Manager, Megan Jay, our Practice Manager, Shelley Pritchett, or Dr Neil Starmer, our Privacy Officer.
It's important to note that while we are here to assist you, we cannot share any medical information with third parties without your written consent, unless you are a parent or guardian of a child under 16.
Suppose you need to transfer your medical records from another practice. In that case, we've made the consent forms easily accessible—click on the appropriate link for Moruya or Broulee.
It's important to note that while we are here to assist you, we cannot share any medical information with third parties without your written consent, unless you are a parent or guardian of a child under 16.
Suppose you need to transfer your medical records from another practice. In that case, we've made the consent forms easily accessible—click on the appropriate link for Moruya or Broulee.
We encourage you to check out the NSW Information and Privacy Commission's fact sheet for further insights into accessing your health information under NSW privacy laws. Your privacy is our priority, and we're here to support you every step of the way!
Access to health information for healthcare consumers
Free interpreting services now available for non-english speakers!
We’re excited to share that our doctors and nurses, when guided by a physician, can access the Free Interpreting Service from the Department of Immigration and Citizenship. This fantastic resource is available for Australian citizens and permanent residents who may not speak English, ensuring everyone receives the care and communication they deserve. We’re here to support our diverse community and foster understanding for all!
Should you require this interpreting service please advise our receptionist when making an appointment and we will arrange for this service during your consultation.
Should you require this interpreting service please advise our receptionist when making an appointment and we will arrange for this service during your consultation.
Your voice matters!
Your feedback helps us improve patient care.
Whether it's a compliment about what we're doing well or suggestions for improvement, we genuinely welcome your insights. Please take a moment to share your thoughts with us.
We are passionate about providing exceptional service and care, and your feedback is invaluable in helping us achieve that goal. We genuinely welcome your insights, whether it's a compliment about what we're doing well or suggestions for improvement.
We are passionate about providing exceptional service and care, and your feedback is invaluable in helping us achieve that goal. We genuinely welcome your insights, whether it's a compliment about what we're doing well or suggestions for improvement.
Getting in touch is simple!
Just scan the QR code with your mobile device or click the button below to share your feedback. Remember, you can remain anonymous if you prefer, but if you'd like us to follow up or discuss your comments further, please include your contact information.
Our wonderful Practice Manager, Mrs Shelley Pritchett, RN, is always here to listen and address any concerns you might have. Suppose you have a complaint or something troubling you. In that case, we encourage you to connect with her in person or by writing.
Should you wish to meet with Mrs Pritchett, just let our friendly receptionist know, and we'll gladly arrange that for you. For added convenience, you can download and fill out the feedback form (link below) and send it to Mrs Pritchett, clearly marked "Confidential."
Our wonderful Practice Manager, Mrs Shelley Pritchett, RN, is always here to listen and address any concerns you might have. Suppose you have a complaint or something troubling you. In that case, we encourage you to connect with her in person or by writing.
Should you wish to meet with Mrs Pritchett, just let our friendly receptionist know, and we'll gladly arrange that for you. For added convenience, you can download and fill out the feedback form (link below) and send it to Mrs Pritchett, clearly marked "Confidential."
Patient Complaint Form
For more serious complaints, patients can also send their concerns to the Health Care Complaints Commission at Locked Bag 18, Strawberry Hills, NSW 2012.
Your feedback makes a difference and helps us improve our services. Thank you for being part of our community!
Your feedback makes a difference and helps us improve our services. Thank you for being part of our community!
Our Team
PRACTICE MANAGER
Shelley Pritchett RNPATIENT SERVICES MANAGER
Megan JayPATIENT ACCOUNTS SUPERVISOR
Jo WatkinsPatient Services Team – Medical Receptionists
- Megan Jay
- Jacqueline Van Roy
- Criss Higgins
- Lynn Wilson
- Jo Watkins
- Rhiannon Watling
- Penny Olsen
- Lucy Volke
NURSE MANAGER
Ruby Bowler RNPractise Nurses
- Ruby Bowler RN
- Michael Tilbrook RN
- Ellen McCullough RN (maternity leave)
- Lauren Harper RN
- Ebony Cotterill RN
- Chloe Enriquez RN
- Daniel Roche RN
- Karly Borowski EN
- Shelley Pritchett RN
- Vivienne White RN (foot clinic nurse)
Medical and Nursing Students – Your consent
Our practice welcomes medical students from the Australian National University Medical School, nursing students from the University of Wollongong, and students from universities affiliated with the Australian Primary Nurse Association (APNA). These students are integrated into our practice and may be present during consultations as part of their training.
Your consent is always required. Before you meet a student, our reception staff and your doctor will ask whether you are comfortable with the student attending your consultation. If you would rather not have a student present, please feel free to decline—this will not affect your care in any way.
Your consent is always required. Before you meet a student, our reception staff and your doctor will ask whether you are comfortable with the student attending your consultation. If you would rather not have a student present, please feel free to decline—this will not affect your care in any way.
Our two general practices are AGPAL accredited – what does this mean?
Being accredited means that our general practices at Moruya and Broulee are committed to a comprehensive program which involves:
- Engaging our whole practice team to review our practice’s systems and processes.
- Opening our practice doors to allow a team of independent surveyors to assess how our practice operates
- Assessment of our practice, and achievement of the nationally recognised Royal Australian College of General Practitioners (RACGP) Standards for general practices, that focus on health care quality and patient safety.
You may be surprised to learn that general practice accreditation is a voluntary process – which means not all practices undergo an independent on-site assessment on a regular basis. Achievement of AGPAL accreditation reassures you that our doctors and practice team are committed to providing you with high quality health care in a safe environment.
Our commitment to GP vocational training
For many years our practice has participated in the vocational education and training of GP registrars and overseas trained doctors (OTD) – many of our doctors began their general practice career as either a registrar or an OTD under supervised training with our practice. In this regard, we continue to attract talented and dedicated doctors to our region.
Queen Street Medical Centre is pleased to work with the training organisations who oversee this training – Rural Doctors Network (RDN), Royal College of General Prctitioners (RACGP) and the Australian College of Remote and Rural Medicine (ACRRM).
Queen Street Medical Centre GP Partners Dr Les Roberts Thomson and Dr Neil Starmer, are dual accredited to deliver training programmes for both training organisations for RACGP and ACRRM. Also Dr Eliza Dally and Dr Kimberley Benson are also accredited supervisors for these organisations, and assist in the training and supervising of our registrars.
Queen Street Medical Centre is pleased to work with the training organisations who oversee this training – Rural Doctors Network (RDN), Royal College of General Prctitioners (RACGP) and the Australian College of Remote and Rural Medicine (ACRRM).
Queen Street Medical Centre GP Partners Dr Les Roberts Thomson and Dr Neil Starmer, are dual accredited to deliver training programmes for both training organisations for RACGP and ACRRM. Also Dr Eliza Dally and Dr Kimberley Benson are also accredited supervisors for these organisations, and assist in the training and supervising of our registrars.
