About us

Welcome to the Queen Street Medical Centre – Moruya, Broulee and Tuross

For over 40 years our practice has provided a comprehensive range of general medical services from our Queen Street medical centre in Moruya and at the Moruya District Hospital – and now at Broulee and Tuross Head.
Our three practices at Moruya, Broulee and Tuross Head meet the stringent standards of Accreditation set by Royal Australian College of General Practitioners. Queen Street Medical Centre is committed to providing the highest standards of patient health care and service – underpinned by our practice mission to provide access to appointments for our patients.
Queen Street Medical Centre is a training facility for the ANU Medical School – Rural Clinical School and the University of Wollongong School of Nursing.

Our philosophy

Your health is our shared journey

Our philosophy Your health is our shared journey is not just a set of warm fuzzy words – it’s a genuine reflection of 40 years of dedicated service to our community. In the true spirit of the country practice our doctors continue to take care of the health needs of up to three generations within many of our region’s families. For us – taking care of your health needs is a professional, shared journey based on mutual knowledge and respect.

Your contact information

 

Have any of your contact details changed?

It is very important you immediately advise our reception team of any change to your telephone, mobile and address details.

Our doctors and staff rely on this information to contact you about important and sometimes urgent matters concerning your health.

We recommend you ask our receptionist to check that we have all your correct details recorded including your preferred contact method.

Your personal health information and privacy

This practice operates in strict accordance with national privacy legislation. Your electronic medical record is securely stored and password protected against unauthorised access. Accredited systems including multiple back-ups, monitoring and firewalls are in place to protect your record. Your medical record is strictly private and confidential and it is a condition of employment that all our staff sign our confidentiality agreement.

  • Please understand we are unable to discuss or share any medical information with a third party unless we hold written consent to do so, or unless you are the parent or guardian of a child under 16.
  • You are able to view and discuss your personal medical record. If you would like to arrange this, please contact our Practice Manager Prue Beckett or Dr Neil Starmer our Privacy Officer
  • If you require your medical records to be transferred to or from another practice, consent forms are available from our receptionists. For more information download our fact sheet Protecting your privacy at QSMC (see link below) or please ask our receptionist for a copy of our  policy “Your privacy at Queen Street Medical Centre” –  or download these fact sheets from the Australian Office of the Information Commissioner:

    Health information and your privacy

    Accessing and correcting your health information

  • Protecting your privacy at QSMC

Management and Administration

  • Practice Manager
    Prue Beckett

  • Administration Manager
    Shirley Jaggers

  • Bookkeeper
    Jacqueline Ward

  • Better Heath Coordinator
    Megan Jay

  • Reception team
    Margaret Dobson

  • Julie Salter
  • Jacqueline Van Roy

  • Crystal Smith EN

  • Receptionist – Tuross
    Criss Higgins

Interpreting Service for Non-English Speaking Australian Citizens and Permanent Residents:

Our doctors and our nurses (when working under the direction of the doctor) have access to the Free Interpreting Service provided by the Department of Immigration and Citizenship for permanent residents and Australian citizens who do not speak English and for the English speakers who need to communicate with them.
Should you require this interpreting service please advise our receptionist when making an appointment and we will arrange for this service during your consultation.

Complaints, Feedback and Suggestions

Our Practice Manager, Prue Beckett is responsible for to resolving your difficulties and concerns. If you have any problems or complaints with our practice, we encourage you to discuss this with her directly, either in person or in writing.
If you would like to meet our Practice Manager, please ask our receptionist to arrange this for you. For convenience please download and complete this form (see link below). All correspondence should be marked “Confidential” and addressed to the Practice Manager, Mrs. Prue Beckett.
QSMC Patient Complaint Form
For more serious complaints patients may also write to The Health Care Complaints Commission at Locked Bag 18, Strawberry Hills, NSW, 2012.

Medical and Nursing Students – Your consent

Our Practice accepts medical students from the Australian National University Medical School and Nursing Students from the University of Wollongong. Students are integrated into the practice and will often be present at consultations. Your consent is required and our reception staff and your doctor will ask if you agree to the student attending before you meet the student.
Please feel comfortable if you wish to decline having a student present